Legal

Refund policy

Last updated 25 September 2026

1. Founding clinic pilot

The pilot has no setup fee and no monthly fee. Direct costs during the pilot, such as WhatsApp messaging fees, are billed to your own accounts by those providers, so any refund of those is between you and them.

2. Setup fees

• Before work starts: if you cancel after paying but before we begin building (the kick-off call), we refund the setup fee in full.
• After work starts: the setup fee covers time already spent building for your clinic, so it isn't refundable.
• If we can't deliver: if we are unable to deliver the system we agreed with you in writing, we refund the setup fee in full.

3. Monthly fees

• Monthly fees are billed in advance and you can cancel at any time before your next billing date. Your plan then ends at the close of the month you've paid for.
• We don't refund partial months.
• If your system was unavailable for a significant part of a month because of a fault on our side, tell us and we'll credit that month fairly.

4. Founding terms

Founding clinics that continue after the pilot receive a setup discount in exchange for a six-month minimum. If a founding clinic cancels within those six months, part of the discount becomes payable, as set out in the terms of service. This is not a penalty on top of your fees; it's the part of the discount you didn't stay for.

5. Third-party costs

Fees charged by other providers (such as Meta for WhatsApp messaging, or any paid software plan you choose) are paid to them directly and aren't refundable by us.

6. How to ask for a refund

Email anthony@pipeworksautomation.com or message us on WhatsApp. We'll reply within 3 working days, and approved refunds are paid within 14 days using the method you paid with.

This policy doesn't limit any rights you have under the law that applies to you.